Your feedback

Your feedback

Your feedback is important to us

We hope every patient is  delighted with their dental care at our Liverpool dental clinic. When patients give feedback to us, good or bad, it is a great opportunity to listen and make our service even better. We recognise that it is an essential part of our patient care to be exceptional listeners.

Please tell us what you think using our form below:

Alternatively write to:

Dr Smyth

Cheshire Smile Clinic

Hunts Cross Dental Centre

14 Mackets Lane

Liverpool L25 OLQ


Patient complaints

We aim to acknowledge complaints within a few days by phone or letter. Once we have had an opportunity to investigate a complaint we try to resolve them fairly within 10 days. If we need longer to investigate we will keep you informed at each stage.

Still not satisfied? 

In the unlikely event that you were not satisfied with our in-house complaints service private patients can use the Dental Complaints Service. This is an excellent free of charge independent service. Their contact details are as follows:

Dental Complaints Service, Stephenson House, 2 Cherry Orchard Road, Croydon, CR0 6BA 

Tel 08456 120540 



Thank you